Waterbury Office
650 Chase Parkway
Waterbury, CT 06708

(203) 573-8034

Southbury Office
33 Bullet Hill Road
Southbury, CT 06488

(203) 262-4500

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Meet the Orthodontic Staff

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Carla - Orthodontic Assistant

Hi, my name is Carla. I've been working in the dental and orthodontic field for over nine years and I absolutely love it! The best part of my job is interacting with all the different people I meet. I find it very rewarding to be able to teach children and adults how to care for their teeth and braces.

When I am not in the office you'll find me spending time outdoors, hiking, swimming, or riding bikes with my eleven year old daughter, Hannah. I also enjoy volunteering at my daughters school and local animal shelters.


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Melissa - Treatment Coordinator

Hi, my name is Melissa. I am the treatment coordinator for Dr. Michael Friedman. I have been in the orthodontic field for over 20 years.  I graduated from Briarwood College Dental Assisting Program in 1991.  As the Treatment Coordinator I will assist you in your first visit to our office and help you begin treatment with the practice.  I enjoy the lasting relationships that we form with our patients and families while creating a beautiful smile!

When I am not in the office you will find me volunteering in my community and spending time with my family. 


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Amy - Orthodontic Assistant

Hi, my name is Amy. I have been working at Michael Friedman Orthodontics since 2004. I began working as a dental assistant in 1995 when I graduated from the Eli Whitney Dental Assisting Program. I love my job and the close interaction with patients and work hard to provide them with a pleasant experience.

In my free time I love to spend time with my husband Jeff and our son. He is only 3 years old and keeps us very busy. I also love scrapbooking memories and spending time with family and friends.


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Donna - Insurance Coordinator

Hi, my name is Donna, but you may also hear me referred to around here by my nickname, Frosty. I have been a dental assistant for over 30 years. I have been with this practice for more than 25 years. I have worn many hats over the years, as a dental assistant, sometimes as the treatment coordinator, and now as the insurance coordinator. It is my pleasure now to assist our patients and their families with obtaining their insurance benefits to the fullest, and the ease of making financial arrangements for their treatment. It has been a pleasure to work all these years with this professional and friendly staff, who are dedicated to giving our patients such a positive experience.

When I'm not at the office you will find me busy with my husband Tom, our two children, Abby and Thomas, and our dog Jack, who always keep me on the run.


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Erica - Records Technician and Assistant

Hi! My name is Erica and I have been working with Dr. Friedman since 2009. I graduated from Briarwood College with an Associates Degree as a Dental Administrative Assistant. As the records techinican, I am instrumental in all stages of treatment by maintaining the diagnostic records of all patients.  The best part about my job is seeing the transformation of patients' teeth and the happiness it brings them.

In my spare time I ride motorcross and in the winter you can find me on the slopes snowboarding.


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Dana - Appointment and Financial Coordinator

Hi my name is Dana. As one of Dr. Friedman's scheduling coordinators, my voice is one of the first ones you will hear when calling or entering the office. With more than 13 years of front desk experience I understand our patients and families busy lives and work hard to schedule convenient appointment times. We are in the business of giving our patients healthier and happier lives, and I am very fortunate to be part of such a positive and beneficial experience. We are like a big family here, and I am thankful to have such a great place to work. Some of my duties include answering the phones and scheduling appointments.

In my spare time I enjoy going to the beach, camping, and spending time with my family.


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Danielle - Orthodontic Assistant

Hi, my name is Danielle. I graduated from Porter and Chester’s dental assisting program in 2014. I have always had a passion for working in the orthodontic field. I enjoy working with kids and helping them understand the importance of their treatment and good oral hygiene. Orthodontics is very rewarding; I love being able to watch smiles transform from start to finish. I love knowing I had a part in creating their healthy and beautiful smiles that will last a lifetime.

Outside of the office, I continue my love for kids by volunteering as a cheerleading coach for a youth program in my hometown.


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Courtney - Orthodontic Assistant

Hi, I’m Courtney. I have had the pleasure of being a part of Dr. Friedman’s team since 2014. It is gratifying to be a part of the interaction and experience a patient has when they get their braces, and to be able to watch their smiles transform over time. Outside of the office, I enjoy spending time with my family and friends, traveling to new places, and paddle boarding during the warmer months.


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Lauren - Lab Technician

Hi, I’m Lauren, and I have been in the orthodontic field for 3 years. I began working with appliances in a laboratory, and I now make retainers for our patients. What I love most about my job is seeing the excitement in our patients when their braces come off to reveal their new smiles. In my free time, I like to explore the outdoors, ride my motorcycle, and express myself through arts, crafts, and writing poetry.

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