Meet the Team

We recognize that all of our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice.

We are pleased to welcome you and your family, and we look forward to working with you.


Carla - Orthodontic Assistant

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Hi, my name is Carla. I've been working in the dental and orthodontic field for 16 years and I absolutely love it! The best part of my job is interacting with all the different people I meet. I find it very rewarding to be able to teach children and adults how to care for their teeth and braces.

When I am not in the office you'll find me spending time outdoors, hiking, swimming, or riding bikes with my 16 year old daughter, Hannah. I also enjoy volunteering at my daughters school and local animal shelters.


Melissa - Treatment Coordinator

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Hi, my name is Melissa. I am the treatment coordinator for Dr. Michael Friedman. I have been in the orthodontic field for over 20 years. I graduated from Briarwood College Dental Assisting Program in 1991. As the Treatment Coordinator I will assist you in your first visit to our office and help you begin treatment with the practice. I enjoy the lasting relationships that we form with our patients and families while creating a beautiful smile!

When I am not in the office you will find me volunteering in my community and spending time with my family.


Amy - Orthodontic Assistant

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Hi, my name is Amy. I have been working at Michael Friedman Orthodontics since 2004. I began working as a dental assistant in 1995 when I graduated from the Eli Whitney Dental Assisting Program. I love my job and the close interaction with patients and work hard to provide them with a pleasant experience.

In my free time I love to spend time with my husband Jeff and our two sons. They are 2 and 9 years old and keep us very busy. I also love scrapbooking memories and spending time with family and friends.


Donna - Insurance Coordinator

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Hi, my name is Donna, but you may also hear me referred to around here by my nickname, Frosty. I have been a dental assistant for over 30 years. I have been with this practice for more than 25 years. I have worn many hats over the years, as a dental assistant, sometimes as the treatment coordinator, and now as the insurance coordinator. It is my pleasure to assist our patients and their families utilize their insurance benefits to the fullest and to ease the process of making financial arrangements for their treatment. It has been a pleasure to work all these years with our professional and friendly staff, who are dedicated to giving our patients such a positive experience.

When I'm not at the office you will find me busy with my husband Tom, our two children, Abby and Thomas, and our dog Jack, who always keep me on the run.


Erica - Records Technician and Assistant

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Hi! My name is Erica and I have been working with Dr. Friedman since 2009. I graduated from Briarwood College with an Associates Degree as a Dental Administrative Assistant. As the records techinican, I am instrumental in all stages of treatment by maintaining the diagnostic records of all patients. The best part about my job is seeing the transformation of patients' teeth and the happiness it brings them.

In my spare time I ride motorcross and in the winter you can find me on the slopes snowboarding.


Dana - Appointment and Financial Coordinator

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Hi my name is Dana. As one of Dr. Friedman's scheduling coordinators, my voice is one of the first ones you will hear when calling or entering the office. With more than 13 years of front desk experience I understand our patients' and families' busy lives and work hard to schedule convenient appointment times. We are in the business of giving our patients healthier and happier lives, and I am very fortunate to be part of such a positive and beneficial experience. We are like a big family here, and I am thankful to have such a great place to work. Some of my duties include answering the phones and scheduling appointments.

In my spare time I enjoy going to the beach, camping, and spending time with my family.


Amy - Lab Technician

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Hi, my name is Amy. I graduated from the Dental Assistant program at Manchester Community College. I joined Dr. Friedman's team in 2018 and make retainers for our patients. What I love most about my job is seeing our patients' faces light up when they see their new beautiful smiles. Outside the office, I spend most of my time coaching cheerleading. I also enjoy spending time outdoors with family, friends, and my dog, Sophie.


Samantha - Scheduling and Financial Coordinator

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Hi, my name is Samantha. I have been working in the dental field for the past 5 years. I graduated from Tunxis Community College’s dental assisting program in 2014. As one of the scheduling and financial coordinators here, I enjoy watching our patients’ smiles transform throughout treatment. Joining this practice has been a pleasure—every day I get to work with such a great team!

Outside of the office, I enjoy spending time with my family and friends. 


Linda - Orthodontic Assistant

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Hi, my name is Linda. I have been working as an orthodontic assistant for over 12 years. In addition to my orthodontic experience, I've also had the pleasure to work in a pediatric dental office and a general dental office. I really enjoy building caring relationships with patients, helping them with their treatment journey, and making them smile.

In my free time, I enjoy visiting my mom in South Carolina, traveling to many different warm destinations, and spending time with friends and family.